Ballys Hotel & Casino - Kansas City, MO
posted 2 months ago
Full-time - Entry Level
Kansas City, MO
Accommodation
About the position
The IT Support Specialist at Bally's Corporation is responsible for providing both onsite and remote technical support in a diverse and complex IT environment. This role involves maintaining a friendly demeanor while effectively addressing service calls, diagnosing user issues, and ensuring the integrity and security of company information. The specialist will also perform preventive maintenance, support applications and workstations, and comply with all relevant policies and regulations.
Responsibilities
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
- Effectively handle all service calls.
- Accurately assess user issues, and research, diagnose, and resolve problems.
- Promptly refer higher-level issues to other members of the MIS team for resolution.
- Follow up with users to ensure adequate problem resolution.
- Maintain and support applications and workstations.
- Maintain and support servers and data communications equipment.
- Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
- Perform system security audits to meet compliance requirements.
- Perform preventive maintenance and repair services to all IT related equipment as needed.
- Implement and install new software and hardware as needed.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
- Keep work area in a clean and orderly manner.
- Ensure the safety and security of all guests and team members.
- Comply with all policies and procedures established by Bally's KC and department management.
- Other duties as assigned or any reasonable request from any member of management.
Requirements
- A high school diploma or GED is required.
- An associate's degree in a related field plus at least 2 years of experience, or the equivalent combination of education and experience, is required.
- Strong knowledge of PCs, servers, networks, software, hardware, and telecommunications equipment is required.
- Experience with Windows 10, Office 365, Active Directory, VMware, Cisco, Server 2012-2019, SQL preferred.
- Experience with WDS/MDT, WSUS and image creation and deployment.
- Network cabling installation and termination.
- Must obtain Missouri Gaming Commission occupational license.
- Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
- Read, write, and understand complex instructions and operating manuals.
- Communicate appropriately with all casino guests, casino departments, and fellow team members.
- Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
- Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
Nice-to-haves
- Strong technical expertise in hardware, software, and network troubleshooting.
- Excellent problem-solving skills and analytical abilities.
- Exceptional communication and interpersonal skills.
- Proficiency with IT management tools and software.
- Time Management
- Customer/ Client Focus
- Detail Oriented
- Collaboration
- Active Listening
Benefits
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Employee Stock Purchase Plan
- Access Perks and Childcare discounts
