Specialist, IT

$55,000 - $65,000/Yr

University of Florida - Gainesville, FL

Full-time

Remote - Gainesville, FL

Educational Services

About the position

The University of Florida Lastinger Center for Learning is dedicated to enhancing the quality of teaching, learning, and childcare through research and the development of equitable educational innovations. The Center focuses on critical educational milestones such as kindergarten readiness, 3rd grade reading proficiency, and algebra proficiency, which are essential for success in school and life. By operating at the intersection of research, practice, and policy, the Lastinger Center aims to create sustainable systems that utilize educational technologies to improve the implementation of research-based practices. As part of one of the nation's leading public research universities, the Center fosters a dynamic and entrepreneurial workplace that aligns with UF's mission to strengthen the human condition and enhance the quality of life. The IT Specialist will play a crucial role in supporting the Center's mission by providing comprehensive technology support. This includes responding to service requests, troubleshooting system issues, and maintaining the video editing studio system. The specialist will coordinate with external vendors and UFIT services to ensure optimal performance of the technology infrastructure, including Azure data systems. Additionally, the role involves supporting emergency and disaster recovery plans, managing user hardware and software, and ensuring compliance with UF policies regarding technology use. The Lastinger Center values diversity and is committed to creating an inclusive environment where all team members can thrive and contribute to their fullest potential.

Responsibilities

• Respond to service requests and investigate issues and solutions for system problems in an effective, timely manner.
• Responsible for a video editing studio system setup and maintenance.
• Coordinate with external vendors and UFIT services to maintain appropriate performance and resolution processes, including Azure data infrastructure.
• Support emergency and disaster recovery plans for program areas.
• Coordinate phone systems, cable infrastructure, communication equipment, and port assignments.
• Coordinate UF risk assessment processes for internal and external applications.
• Procure, install, and maintain computer hardware and software necessary to keep computer systems operable.
• Act as a liaison between hardware and software suppliers and the center.
• Ship equipment to remote associates.
• Onboard new staff with computer resources, including procuring workstations through UF vendor agreements.
• Maintain inventory of all technology equipment and coordinate UF tag assignments and surplus equipment.
• Create, maintain, and enforce UF and center policies and procedures regarding all computer equipment, use, and operations.
• Responsible for web and data server infrastructure.
• Provide instruction for users on computer system usage and application configurations.
• Meet with staff to gather, analyze, and prioritize system enhancement requirements, documenting specifications for enhancements and new processes.

Requirements

• Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
• Knowledge of Windows and Mac operating systems.
• Understanding of JAMF, Active Directory, and Azure data systems.
• Ability to communicate clearly in multiple venues and formats with non-technical audiences.

Nice-to-haves

• Bachelor's degree and two years of appropriate experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Benefits

• Flexible, hybrid work schedule that allows for staggered arrival and departure times.
• Occasional remote work based on individual circumstances.