Specialist, Logistics Account

SpartanNash - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

10,001+ employees

Food and Beverage Retailers

About the position

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can't live without them.” Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! The Specialist, Logistics Account position supports the Carrier and Account Management teams to ensure all orders are scheduled, entered, tracked, and updated in a timely manner from origin to destination. This position serves as the foundation of learning our business and industry, focusing on data entry and communication by connecting via phone and email to gather accurate information from carriers and customers. The role requires good organizational skills, attention to detail, and the ability to multi-task effectively to meet deadlines. As part of the job, the Specialist will communicate any exceptions and potential problems to the Carrier Manager and Customer Manager, document information and data into the TMS, and systematically follow operations Standard Operating Procedures. The Specialist will also relay all data and issues to the Customer Management team in a timely manner to ensure customer satisfaction on every transaction. This position may require handling after-hours calls on a rotating basis, making it essential for the Specialist to be adaptable and responsive to various situations.

Responsibilities

• Communicate any exceptions and potential problems to the Carrier Manager and Customer Manager.
• Document information and data into TMS.
• Systematically follow operations Standard Operating Procedures.
• Actualize and update orders in TMS.
• Relay all data and issues to the Customer Management team in a timely manner to ensure customer satisfaction on every transaction.
• Receive and document orders from customers and/or Customer Managers.
• Receive and document appointment requests from customers, account management, and operations teams.
• Address issues that arise from handling after-hours calls on a rotating basis.

Requirements

• High School Diploma or equivalent combination of education and/or experience.
• One year of relevant job experience.
• Good written and verbal communication skills.
• Good organizational, prioritization, and attention to detail skills.
• Ability to multi-task and follow through to meet deadlines.
• Basic computer skills and working knowledge of Microsoft Office (i.e., Word, Excel).

Benefits

• Robust and competitive Total Rewards benefits package.