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Rxo - North Chesterfield, VA
posted 2 months ago
Full-time - Entry Level
North Chesterfield, VA
About the position
As a Specialist in Logistics at RXO, you will play a crucial role in monitoring delivery activities, addressing routing issues, and ensuring effective communication between external customers and contracted drivers. This position involves significant phone interaction and requires strong organizational skills to manage billing and data entry tasks, contributing to the overall efficiency of freight solutions for global customers.
Responsibilities
- Maintain phone communication between external customers and contracted drivers/couriers
- Assist contracted drivers with delivery issues
- Resolve any customer issues, complaints and answer questions
- Monitor progress of delivery routes
- Handle customer billing and data entry tasks
- Assign drivers/couriers delivery routes
- Oversee all unloading processes of returning routes at day's end
- Perform additional duties as requested
Requirements
- 1 year of experience in a customer service role resolving issues and responding to customer requests
Nice-to-haves
- High school diploma or equivalent
- Experience in a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Benefits
- Competitive pay
- Health, dental and vision insurance
- 401(k) with company match
- Life insurance, disability
- Employee Assistance Program (EAP)
- Paid time off
- Tuition reimbursement program
