Specialist, Operations and Resource Management, Executive Education

Harvard University - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

Educational Services

About the position

The Specialist, Operations and Resource Management at Harvard Business School's Executive Education is responsible for providing logistical support and operational guidance across three key areas: Resource Allocation, Facilities and Emergency Management, and ExEd Operations. This role involves managing over 10,000 events annually, ensuring effective scheduling, and maintaining high standards for participant accommodations and facilities. The Specialist will collaborate with various teams to enhance operational efficiency and support the overall mission of Executive Education.

Responsibilities

• Function as the primary contact for all Executive Education space reservation needs.
• Manage the Program Resources & Operations shared inbox, handling space-related requests.
• Set agenda for and host bi-weekly meetings with program delivery teams.
• Proactively approach the scheduling of meals and housing for participants.
• Offer ad hoc meetings with Program Directors and Managers to troubleshoot logistics.
• Act as a liaison between Operations and Resource Management and program delivery teams.
• Identify gaps in training and advise on training resources.
• Serve as an escalation point for time-sensitive process issues.
• Facilitate clear communication between internal teams and campus departments.
• Assist in drafting key updates and meeting notes for the Operations and Resource Management team.

Requirements

• High School Diploma, GED, or equivalent required.
• 5+ years of experience in administrative support roles or related experience required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is a must.
• Experience in delivering executive education programs is preferred.
• Strong understanding of Resource Allocation, Facilities and Emergency Management, and ExEd Operations teams.

Nice-to-haves

• Exceptional verbal and written communication skills.
• Excellent customer service and organizational skills.
• Ability to thrive in a fast-paced, customer-centric environment.
• Highly motivated, proactive, and solutions-oriented.

Benefits

• Commuter assistance
• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Retirement plan