Specialist, Platform Innovation - Launch / Project Coordinator/Specialist-III

$104,000 - $114,400/Yr

Leadstack - New York, NY

Full-time - Mid Level

Onsite - New York, NY

Administrative and Support Services

About the position

The Specialist, Platform Innovation - Launch / Project Coordinator/Specialist-III role at LeadStack Inc. involves onboarding restaurant merchants and implementing strategic programs to enhance their experience on the platform. This position requires travel across the country, working cross-functionally with various teams to create a seamless onboarding experience for merchants. The role is hybrid, combining remote work with in-office responsibilities and travel to merchant sites.

Responsibilities

• Interface directly with merchant restaurants to improve their experience.
• Create and execute plans for merchant onboarding strategy.
• Perform hands-on work with hardware and learn software configuration.
• Create training materials for merchant staff.
• Train merchant staff on using new platforms effectively.
• Identify opportunities to improve existing merchant workflows.
• Achieve immediate results and adapt in an evolving work environment.
• Look for ways to improve and shape the direction of the company.

Requirements

• Bachelor's degree or equivalent work experience.
• 4-5 years of work experience in account management, systems implementation, customer support, or hospitality.
• Ability to complete tasks accurately and on time with attention to detail.
• Experience working cross-functionally with individual contributors.
• Excellent customer support skills.
• Experience in driving successful business opportunities and process improvements.

Benefits

• Competitive hourly rate of $50-$55 depending on experience.
• Opportunity for extension beyond the initial 3-month duration.