Netflix - Los Angeles, CA

posted 1 day ago

Los Angeles, CA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

At Netflix, the Production Technology and Operations team is essential to providing our members with a great experience every time they play our content. Our role is to raise operational standards for our productions, elevate the technical quality of our content, and ensure successful media delivery to Netflix, by leveraging production technologies and best practices that empower creative vision, in addition to maximizing productivity across the title lifecycle. The ideal candidate will have a passion for problem solving, take a leadership role in solution discovery, and communicate with a broad variety of stakeholders. They will be responsible for aligning production needs with business goals, leveraging their deep knowledge of production and post-production workflows to generate positive outcomes for both internal and external partners. This person thrives in ambiguous situations, and is able to analyze qualitative and quantitative data to drive strategic objectives. Additionally, a bias towards action and empathy for others from different backgrounds, levels of experience, and technical acumen will serve a candidate well in this role.

Responsibilities

  • Be a subject matter expert on workflows and tools that involve media delivery to Netflix.
  • Manage onboarding and training for internal applications and workflows, including access management, internal and external delivery solutions, and technical quality control (QC) processes.
  • Educate internal and external teams on Netflix technical specifications, workflows, and best practices.
  • Develop and maintain both internal and public-facing documentation, as well as training resources.
  • Build trusting relationships with external teams including Post Production Supervisors, vendor staff, and Editorial teams.
  • Build a collaborative working relationship with Netflix internal teams overseeing production, post, finishing, localization, and launch.
  • Embrace and operationalize emerging technology and workflows.
  • Identify opportunities and challenges in media delivery, QC, and production operations work streams.
  • Create detailed strategies to address challenges and opportunities.
  • Use subject matter expertise to inform and provide feedback on product/engineering efforts.
  • Create and analyze performance data for root-cause and trend analysis.
  • Be an escalation point for troubleshooting technical and operational issues.
  • Proactively seek to innovate and improve processes, tools, and associated documentation.

Requirements

  • An appreciation for and passion to uphold Netflix culture and values.
  • A collaborative and empathetic personality with strong communication skills.
  • Passion and curiosity to learn new technical workflows, standards, and tools.
  • Ability to organize and prioritize work based on business goals.
  • Ability to work under tight deadlines and navigate ambiguity.
  • A strategic mindset that anticipates future challenges.
  • A data-driven mindset with experience in analyzing quantitative and qualitative data.
  • Prior experience training and educating people across all levels of experience.
  • Understanding of common production lifecycle challenges and tools.
  • Experience in utilizing and managing cloud-based production workflows.
  • Extensive experience with content creation fundamentals.
  • Deep knowledge of digital audio and video workflows and file formats.
  • Familiarity with production, post, and data management software.
  • Familiarity with audio, video, and data communications protocols.

Benefits

  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • Paid leave of absence programs
  • 35 days annually for paid time off for full-time hourly employees
  • Flexible time off for full-time salaried employees
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