Specialist - Program Management

WESCO - Hamilton, OH

Full-time - Mid Level

Hamilton, OH

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

As a Specialist in Program Management at Wesco, you will coordinate assigned programs, ensuring customer satisfaction through effective issue resolution and logistics tracking. This role involves collaboration with various teams to manage sourcing, quotations, and contract compliance, ultimately aiming to exceed customer expectations.

Responsibilities

• Quotes materials, coordinating engineering, purchasing on the customer side, vendors, and outside sales to ensure all are aligned.
• Provides support for sourcing of material, coordinating sales and operations teams.
• Updates customer owned inventory, tracking to ensure shipment before new inventory is brought in.
• Interfaces with customers, internal logistics team, and freight companies for timely shipment of pallet positions.
• Provides information for quarterly pricing for contract business, validate expiration of SPA's for program business, coordinating quotation to customers by working with vendors and internal program management team.
• Contacts customers on invoice issues, researching to reconcile errors.
• Manages batches of orders by ensuring customer data is received in internal systems, and accurate drops to warehouse for shipping.
• Post order support to customer by expediting material with vendors to ensure on time delivery of product.
• Coordination with warehouse leaders for assigned program business to ensure shipments are out the door timely.
• Contributes ideas for improving departmental efficiency.

Requirements

• High School Degree or Equivalent required; Bachelor's Degree preferred.
• 2-4 years program management experience or related experience in supporting large programs or projects.
• Strong written and verbal communication skills.
• Strong presentation and interpersonal skills.
• Strong persuasion skills.
• Strong computer skills.
• Strong math and analytical skills.

Benefits

• Comprehensive benefits plan
• Community outreach initiatives
• Diversity and inclusion programs