Specialist Registration

St. Elizabeth Healthcare - Edgewood, KY

Full-time - Entry Level

Edgewood, KY

Hospitals

About the position

The Specialist Registration position at St. Elizabeth Healthcare involves performing various clerical duties to facilitate patient registration and ensure timely billing for services. The role emphasizes excellent customer service, effective communication, and adherence to confidentiality standards while interacting with patients and their families.

Responsibilities

• Perform clerical duties to process patient information and facilitate service department operations.
• Interview patients and family members to gather accurate financial and demographic information.
• Verify patient insurance through online eligibility systems to minimize billing denials.
• Complete estimates of charges for outpatient exams and determine financial liability for other patients.
• Scan required documents and obtain necessary signatures from patients.
• Complete forms required by governmental or commercial payers.
• Greet and assist patients and visitors while maintaining patient confidentiality according to AIDET principles.
• Provide wheelchair assistance and transport patients/visitors as needed.
• Cross-train in other registration areas to ensure knowledgeable coverage.
• Maintain knowledge of procedures by keeping current with departmental updates and attending meetings.

Requirements

• High school diploma or GED.
• Proven customer service skills.
• Ability to navigate computer systems including Microsoft Office and EPIC.
• Good typing and data entry skills.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to maintain patient confidentiality.

Nice-to-haves

• Previous clerical or customer service experience.