Specialist Rehabilitation Operations

University Health - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Ambulatory Health Care Services

About the position

The Specialist Rehabilitation Operations position at University Health is a vital role within the Ambulatory Rehabilitation department, focusing on the accurate and efficient management of patient data. This position is responsible for securing and obtaining complete patient information necessary for registration and scheduling, which is crucial for the smooth operation of outpatient services. The Specialist will play a key role in ensuring that all patient data is accurate and complete, which is essential for financial clearance and effective patient care. In this role, the Specialist will also be tasked with understanding and completing the referral flow for assigned areas, which is critical for assisting patients in accessing the services they need. Communication with patients is a significant aspect of this position, as the Specialist will need to discuss charges and estimates with them, ensuring they are informed about their financial responsibilities. Additionally, the role involves collecting copays, coinsurance, and any other payments owed by patients, which requires a high level of accuracy and attention to detail. Maintaining strict confidentiality of patient records is paramount in this position, as is providing excellent customer service. The Specialist is expected to adhere to the standards and behaviors set forth by University Health, ensuring a positive experience for all patients. This role is entry-level, making it an excellent opportunity for individuals looking to start their career in healthcare administration or operations.

Responsibilities

• Secures and obtains accurate and complete patient data for registration and scheduling.
• Assists with financial clearance by securing accurate patient data.
• Completes referral flow for assigned areas to assist with patient access.
• Communicates with patients regarding charges and estimates.
• Collects copays, coinsurance, and other payments owed by patients.
• Maintains strict confidentiality of patient records.
• Provides excellent customer service and adheres to University Health standards.

Requirements

• High school diploma or GED required.
• One year and six months of experience in general office clerical work required.
• Two years of related college-level coursework may substitute for one year of experience.
• College or commercial school courses in business functions preferred.

Nice-to-haves

• Two years of experience in a similar role preferred.