Specialist, Sales Engineering - Hospitality, Networking and Bluetooth Solutions - REMOTE
Honeywell International - Salem, OR
posted 4 months ago
About the position
As a Specialist in Sales Engineering at Honeywell, you will play a critical role in providing pre- and post-installation, architectural, and technical sales support and expertise to hospitality customers in the field. Your responsibilities will include designing, troubleshooting, and resolving complex technical issues, planning or verifying equipment installations and upgrades, and providing training to customers on the proper use and maintenance of our hospitality locking and credentialing solutions. Your strong technical skills, problem-solving abilities, and customer-focused approach will be essential in ensuring customer satisfaction and driving the success of our business. You will report directly to one of Onity's Sales Managers and will work from your home office or a local Honeywell office. In this role, you will work closely with Product Management, Marketing, and Engineering teams alongside the Sales organization. Frequent travel to customer locations is required, and you may encounter challenging environments. Your impact on the success of our customers will be significant as you deliver high-quality guidance and support while ensuring the optimal performance of our products in the field. At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. You will also help build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.
Responsibilities
- Acquire, maintain, and exhibit in-depth technical product and service knowledge.
- Conceptualize and facilitate integration of Onity solutions into customer systems and configurations, providing architectural and technical support to customers in the field.
- Design or troubleshoot and resolve complex technical issues, leading troubleshooting activities until installation is complete with a focus on repeatable and consistent execution.
- Verify equipment installations and upgrades as identified.
- Provide training to customers on product use and proactive maintenance.
- Collaborate with cross-functional teams to resolve customer issues and improve solution performance.
- Facilitate interaction with engineering and product management, regularly sharing voice of the customer (VOC) and best practices.
- Gather, summarize, and analyze data to ensure continuous improvement activities are identified.
- Handle customer matters to ensure complex issues are escalated to the appropriate level of management for solution decisions.
- Travel at least 60% of the time.
Requirements
- Bachelor's degree from an accredited institution in a technical discipline such as engineering or computer science.
- Minimum of 5 years of experience in sales/field engineering or a related technical role.
Nice-to-haves
- Strong technical skills and knowledge in relevant electronic locking, connectivity, and software areas, including cloud-based offerings.
- Strong data networking and digital systems skillset.
- Excellent problem-solving and troubleshooting abilities.
- Excellent communication, interpersonal, and organizational skills.
- Strong leadership and team player ability.
- Demonstrated ability to develop and foster strong customer relationships.
- In-depth knowledge of Honeywell and competitor platforms, products, and technologies.
- Experience in technical writing and preparation of proposals.
- Strong verbal and written communications skills.
- Familiarity with industry regulatory requirements and future mandates.
- Ability to achieve results through influence in a matrixed-team environment.
- Ability to communicate effectively across language and cultural barriers.
Benefits
- Medical, Vision, Dental, Mental Health benefits
- Paid Vacation
- 401k Plan/Retirement Benefits (as per regional policy)
- Career Growth opportunities
- Professional Development programs
