Specialist Solutions Engineer, Federal/SLED

T-Mobile US - Parsippany-Troy Hills, NJ

Full-time - Mid Level

Parsippany-Troy Hills, NJ

Telecommunications

About the position

The Specialist Solutions Engineer (SES) at T-Mobile is a pivotal role that partners with Specialist Business Sales to deliver T-Mobile for Business products and services. This position requires strong technical skills and industry knowledge to engage in pre-sales activities, consult on customer opportunities, and develop tailored solutions. The SES will also provide technical support during sales presentations and product demonstrations, ensuring that customer inquiries are addressed effectively. This role is essential in maintaining technical expertise and supporting various teams within the organization to drive business success.

Responsibilities

• Aligns to support Specialist sales teams for Advanced and Complex Solutions
• Supports complex customer opportunities in sophisticated segments such as Enterprise, Strategic, State/Local Government, Education, or Federal
• Participate in customer meetings, primarily face to face
• Facilitate coverage analysis and review with customers
• Discuss and assist with processing In-Building coverage requests
• Uncover opportunities and recommend solutions
• Understand nuances and drivers
• Design and architect services and solutions
• Close technical hurdles
• Prepare and present technical customer presentations
• Present product roadmaps
• Present network build-out plans
• Demonstrate wireless devices and solutions to customers
• Provide RFP technical input
• Strategize with Sales team to improve Regional/National sales
• Participate in account reviews with customers
• Own customer technical relationships
• Support customer pilots
• Provide Subject Matter Expertise in at least two areas of focus (Wireless Network, IoT, SASE, Cloud Architectures)

Requirements

• High School Diploma
• 3 years of experience in presales engineering or related field
• Strong technical skills in Wireless RF Networking, IoT, SASE, and Cloud Architectures
• Ability to engage in pre-sales activities and consult on customer opportunities
• Expert-level knowledge of 5G Advanced Solutions, Private Networks, SASE/SDWAN, and IoT
• Ability to facilitate wireless network coverage analysis and process In-Building Coverage requests

Nice-to-haves

• Experience with T-Mobile wireless network technologies
• Familiarity with product roadmaps and network build-out plans
• Industry certifications related to the position

Benefits

• Competitive base salary
• Annual stock grant
• Employee stock purchase plan
• 401(k) with company match
• Access to free, year-round money coaches