William Rainey Harper College - Palatine, IL
posted 3 months ago
About the position
The Specialist - Technical Support at William Rainey Harper College is a full-time position focused on delivering exceptional technological solutions and support across the college. This role is pivotal in ensuring that all users have access to the necessary technology and training to enhance their educational experience. The Specialist will be responsible for assessing the technological needs of the college community and implementing effective solutions to meet those needs. This includes providing direct support to end users, troubleshooting issues, and ensuring that all technology is functioning optimally. In addition to technical support, the Specialist will serve as a liaison between the user community and the Information Technology department. This involves not only addressing immediate technical concerns but also understanding the broader needs of the college community and advocating for those needs within the IT framework. The Specialist will be expected to provide outstanding customer service, whether in person, online, or via phone, ensuring that all interactions are positive and productive. Furthermore, the role includes responsibilities for training and mentoring employees from various groups within the college. This aspect of the position is crucial for fostering a culture of continuous learning and improvement, as the Specialist will help colleagues develop their technical skills and confidence in using technology effectively. Overall, this position is integral to the college's mission of providing high-quality education and support to its students and staff.
Responsibilities
- Provide college-wide training and support for technological solutions.
- Implement and support end user technology needs.
- Serve as a liaison between the user community and Information Technology.
- Deliver outstanding customer service in person, online, or by phone.
- Supervise and mentor employees from various employee groups as directed.
Requirements
- Mid-level experience in technical support or a related field.
- Strong customer service skills and the ability to communicate effectively with diverse user groups.
- Experience in training and mentoring others in technology use.
- Ability to troubleshoot and resolve technical issues efficiently.
