Specialist, WFM Real Time Analyst - Temporary

TTEC - Oklahoma City, OK

Full-time - Entry Level

Hybrid - Oklahoma City, OK

Administrative and Support Services

About the position

As a Specialist, WFM Real Time Analyst - Temporary at TTEC, you will play a crucial role in ensuring optimal staffing and scheduling to meet client needs. This position involves analyzing data, forecasting staffing requirements, and collaborating with various departments to enhance operational efficiency. Your contributions will directly impact the business and the teams you support, making this a dynamic and engaging role.

Responsibilities

• Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.
• Forecast and recommend staffing headcounts on a long-term basis.
• Uphold and ensure customer data is strictly confidential and respected.
• Work across departments leaders to champion continuous process improvement and motivate the groups you're working with to reach for amazing.
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks.

Requirements

• 6 months or more data analysis experience
• High school diploma or equivalent
• Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• A solution-oriented mindset to ensure happy customers
• Understanding, interpreting, and manipulating data for reporting.