Speciality Sales Associate (Jewelry)
Navy Exchange Mayport Mall - Atlantic Beach, FL
posted 4 months ago
About the position
As a Specialty Sales Associate (Jewelry) at Navy Exchange Mayport, you will play a crucial role in representing our brand and enhancing our reputation for exceptional customer service. Your primary responsibility will be to engage with customers proactively, helping them understand our products and services while ensuring they have a positive shopping experience. You will utilize your specialty knowledge to assist customers in recognizing their needs and making informed purchasing decisions. This position requires a positive and outgoing demeanor, as you will be the face of our company, directly interacting with customers and contributing to a welcoming environment. In this role, you will be responsible for various duties, including providing premier customer service by actively engaging with customers, asking questions to understand their needs, and directing them to merchandise. You will also inform customers about upcoming events, promotions, and mobile offers, ensuring they are aware of all available options. Your ability to build positive relationships and take accountability for your actions will be essential in fostering a respectful and inclusive atmosphere. Sales responsibilities will include cross-selling products, upselling items, and maintaining an organized store appearance. You will need to stay updated on the latest trends and product features, using company tools and technology to provide customers with accurate information. Additionally, you will handle cash transactions using a Point-of-Sales system, process various forms of payment, and complete necessary paperwork and reports. Inventory management is another critical aspect of this position, as you will be responsible for ensuring merchandise is properly checked in and ticketed. Dependability is key, as you will need to adhere to your assigned work schedule and follow through on work assignments accurately. Overall, this position requires a blend of customer service, sales acumen, and organizational skills to succeed in a dynamic retail environment.
Responsibilities
- Proactively engage and connect with customers.
- Ask questions and listen to customers' needs.
- Direct customers to merchandise and inform them about upcoming events and promotions.
- Provide premier customer service and build positive relationships.
- Demonstrate product features and provide comparisons with similar products.
- Maintain store appearance and organization.
- Cross-sell products and know the layout of the store.
- Make suggestions to customers based on their individual needs.
- Upsell products and keep up with the latest trends.
- Process cash exchanges and handle various payment methods accurately.
- Complete paperwork, reports, and reconciliation for sales.
- Manage inventory processes and ensure merchandise is properly checked in.
Requirements
- High School diploma or equivalent required.
- 1-2 years of retail or relevant work experience required.
- 6 months of product-specific experience required.
- Strong interpersonal and communication skills.
- Ability to read, write, and interpret instructional documents.
- Basic math skills including addition, subtraction, multiplication, and division.
- Ability to multi-task and remain flexible to business needs.
- Ability to work as part of a team and take initiative independently.
Nice-to-haves
- Experience in jewelry sales or knowledge of jewelry products.
- Familiarity with Point-of-Sales systems.
Benefits
- Flexible work hours (0 - 19.5 hours per week).
- Opportunity to work in a dynamic retail environment.
