Specialty Account Manager

$100,000 - $150,000/Yr

Tsp Agency - Oak Ridge, TN

Full-time - Mid Level

Oak Ridge, TN

Professional, Scientific, and Technical Services

About the position

The Specialty Account Manager (SAM) role at a biopharmaceutical company focuses on executing commercial activities within assigned territories, establishing customer relationships, and ensuring successful product sales. This field-based position requires expertise in both in-person and digital customer engagement, with a strong emphasis on understanding the local healthcare landscape and providing account management support. The SAM will act as a product champion and disease category expert, responsible for driving product performance and managing customer relationships effectively.

Responsibilities

• Proficient in both virtual and live customer engagements.
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly & annual goals established by commercial leadership.
• Promote within approved labeling in a comprehensive, fair, and ethical manner consistent with industry-specific and corporate legal and regulatory guidelines.
• Develop strong customer relationships by better understanding the customer's needs.
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials).
• Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers' confidence to prescribe the client's medications for appropriate patients.
• Communicate territory activity in an accurate and timely manner as directed by management.
• Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results.
• Successfully complete all training classes in a timely manner.
• Complete administrative duties in an accurate and timely fashion.
• Manage efforts within assigned promotional budget.
• Effectively collaborate across all corporate functions.
• Attend medical congresses and society meetings as needed.
• Ensure timely access for patients through patient services and savings programs.
• Overnight travel as indicated by the needs of the business.
• Additional responsibilities as assigned.

Requirements

• Bachelor's degree from an accredited college or university.
• Minimum of 5 years of field customer experience and/or account management.
• Minimum of 3 years Healthcare Professional experience with relevant CNS experience.
• 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space.
• Psychiatry/CNS experience strongly preferred.
• Demonstrated experience delivering outstanding results.
• Launch experience strongly preferred.
• Must live in the territory's geography.
• Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals.
• Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment.
• Comfortability with uncertainty and high expectations.
• Patient support services experience a plus.
• Strong digital marketing aptitude.
• Strong interpersonal, presentation, and communication skills.

Benefits

• Competitive employment package including an annual bonus.
• Significant equity.
• Generous benefits package.