Specialty Associate - Valley Mall

$31,200 - $46,800/Yr

JCPenney - Hagerstown, MD

Part-time - Entry Level

Hagerstown, MD

10,001+ employees

General Merchandise Retailers

About the position

The Specialty Associate at JCPenney is responsible for driving profitable sales growth through exceptional customer service and in-depth product knowledge. This part-time role focuses on building clientele, meeting sales goals, and maintaining a clean and organized store environment while supporting various operational tasks.

Responsibilities

• Greets and assists customers in finding products and delivers exceptional customer service.
• Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products.
• Meets or exceeds sales goals and productivity standards.
• Partners with team members and actively listens to all customer issues.
• Promotes FindMore, assists with credit, reward, and gift card programs, and engages customers to support the company's credit application process.
• Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise.
• Maintains sales floor recovery process to ensure a clean and organized store environment.
• Completes pricing and signing processes in specialty businesses.
• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role.

Requirements

• Strong customer service skills and ability to build relationships with customers.
• Ability to meet sales goals and productivity standards.
• Effective communication skills to inform customers about products and services.
• Teamwork and collaboration skills to work with colleagues.

Nice-to-haves

• Previous retail experience is a plus.
• Knowledge of fashion and home products.

Benefits

• Medical, dental, and vision insurance.
• Term life insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.