Specialty Benefits Field Account Manager - Florida

UnitedHealth Group - Miramar, FL

Full-time - Entry Level

Remote - Miramar, FL

Insurance Carriers and Related Activities

About the position

The Specialty Benefits Field Account Manager at UnitedHealthcare serves as a Client Relationship Manager, focusing on proactive engagement with customers in the specialty line of products. This role involves educating customers about their benefit plans, wellness tools, and administrative changes, while also conducting open enrollment meetings and wellness fairs. The position emphasizes training customers on available resources and facilitating relationships between customers and the Central Service team.

Responsibilities

• Coordinates, staffs, and conducts open enrollment meetings and wellness fairs.
• Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total specialty experience.
• Deploys and trains customers on UnitedHealthcare's tools and resources.
• Meets with customers regularly to review service-related statistics and ideas for improving the customer's experience.
• Communicates administrative or service-related changes to the customer.
• Reports and advises customers on the level of member engagement with wellness programs and other plan features.
• Addresses and partners with the central sales support and matrixed teams to resolve escalated issues.
• Encourages increased participation during open enrollment meetings to meet minimum participation requirements.
• Trains and educates customers on UHC eServices and other eTools as appropriate.

Requirements

• 2+ years of experience in managing customer relationships in healthcare or similar industry.
• Insurance license as required by law within 90 days of hire.
• Valid Driver's License.
• Demonstrated excellent oral and written communication skills.
• Superior presentation skills in both small and large group settings.
• Solid interpersonal skills with the ability to communicate and influence internal business partners.
• Advanced analytical and problem-solving skills.
• Proficient in Microsoft Office and other virtual productivity tools.
• Ability to travel as required (approximately 50%).

Nice-to-haves

• 3+ years of health care or related ancillary insurance industry experience.
• Human Resources or Medical Benefits experience.
• Proven ability to work with external customers such as employers, consumers, consultants, and brokers.