Specialty Implementation Manager

$70,200 - $137,800/Yr

UnitedHealth Group - Eden Prairie, MN

Full-time - Entry Level

Remote - Eden Prairie, MN

Insurance Carriers and Related Activities

About the position

The position involves managing ongoing contract relationships and service delivery to clients, primarily focusing on Specialty implementation for Optum Rx. The role requires building and maintaining relationships with employer/group clients, acting as the primary point of contact for service delivery, and coordinating with internal functions to meet client needs. The position emphasizes client management without direct sales responsibilities, allowing for telecommuting flexibility.

Responsibilities

• Manages Specialty implementation for Optum Rx direct and coalition external commercial clients including TPAs and Health Plan new groups
• Acts as outward-facing resource for assigned accounts, typically with direct client contact
• Builds relationships with clients and serves as the primary point of contact for service delivery
• Represents client internally and coordinates with other functions to implement client systems and address ongoing service needs
• May travel to client site or OptumRx service centers to provide consultative services (less than 10%)
• Analyzes reports to determine client trends and implements appropriate programs
• Works with other departments to develop operational solutions and recommendations
• Monitors new patient transition to Optum Specialty Pharmacy during the first 30 days after Go Live date
• Transitions client to account management for ongoing service once implementation is complete
• Participates on Implementation Improvement teams and may be responsible for improvement project execution
• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and conducts moderately complex analyses
• Works with minimal guidance and seeks guidance on complex tasks
• Translates concepts into practice and provides explanations on difficult issues
• Coaches, provides feedback, and guides others

Requirements

• 3+ years of Pharmacy Benefit Management or Healthcare Account Management experience
• 1+ years Project Management experience (implementation)
• 1+ years working in a client management or client implementation role
• 1+ years of experience presenting to clients
• Intermediate level of proficiency with Microsoft Excel and PowerPoint
• 18 years of age or older

Nice-to-haves

• Online reporting database experience

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution