About the position
As a Specialty Sales Associate at the Navy Exchange Service Command, you will play a crucial role in representing our brand and enhancing our reputation for exceptional customer service. This part-time position offers a competitive hourly wage of $15.00, with the opportunity to work between 20 to 34.5 hours per week. You will be responsible for engaging with customers, understanding their needs, and providing them with insightful product knowledge. Your role will involve not only assisting customers in selecting the right products but also ensuring that they have a positive shopping experience. You will be expected to learn about the products we offer, articulate their features, and demonstrate how they meet customer needs in an educational and professional manner. Your positive and outgoing nature will be essential in making a lasting impact on our customers and the organization as a whole. In addition to customer service, you will maintain the store's appearance, assist with inventory processes, and handle sales transactions using a Point-of-Sales system. You will also be responsible for cross-selling and upselling products, keeping up with the latest trends, and leveraging company tools to provide customers with accurate product information. This position requires a strong commitment to teamwork, dependability, and the ability to follow through on assignments. You will be expected to adhere to your assigned work schedule and be flexible to the needs of the business, which may include working early mornings, evenings, weekends, and holidays.
Responsibilities
- Proactively engage and connect with customers to understand their needs.
- Direct customers to merchandise and inform them about promotions and events.
- Provide premier customer service and build positive relationships with customers.
- Demonstrate product features and provide comparisons with similar products.
- Maintain store appearance and organization.
- Cross-sell and upsell products based on customer needs.
- Process sales transactions using a Point-of-Sales system, including cash handling.
- Complete inventory processes and ensure merchandise is accurately ticketed.
- Adhere to assigned work schedule and follow through on work assignments.
Requirements
- High school diploma or GED required.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Strong interpersonal and communication skills.
- 1-2 years of retail or relevant work experience required.
- Ability to read, write, and interpret instructional documents.
- Ability to multi-task and remain flexible to business needs.
Nice-to-haves
- Experience in retail sales or customer service roles.
- Product-specific experience in the footwear or apparel industry.
Benefits
- Health insurance
- Dental insurance
- 401(k) matching
- Life insurance
- Paid Annual & Sick Leave
- Pension Plan
