Specimen Management Specialist

About the position

The Specimen Management Specialist at Labcorp is responsible for investigating and resolving specimen-related issues while ensuring a high level of customer service. This role involves supervising daily operations, providing product education, and handling a variety of customer inquiries in a fast-paced environment. The position requires a strong focus on process improvement and quality assurance to maintain efficiency and accuracy in specimen management.

Responsibilities

• Assist in the supervision of the day-to-day operations of the department.
• Help lead the team in their daily processes and procedures.
• Assist with preparation of laboratory specimens for analysis and testing.
• Oversee routing of specimens to their respective prep areas.
• Encourage process improvements and best practices.
• Perform quality assurance checks to ensure efficiency and accuracy.
• Resolve any production errors as requested by management.
• Research and resolve any production errors while escalating when necessary.
• Engage in continuous process and service level improvements.
• Responsible for enforcing and managing policies and procedures.
• Perform administrative duties as needed.

Requirements

• High School Diploma or equivalent.
• Previous experience in a customer service role.
• Experience working in a contact center/call center environment is preferred.
• Prior healthcare industry experience, such as a physician's office or a hospital, is a plus.
• Knowledge of Microsoft Office suite is required.
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred.
• Strong verbal and written communication skills and excellent ability to listen and respond.
• Must be courteous with a strong customer service orientation.
• Excellent multitasking abilities required.
• Strong flexibility and the ability to manage and adapt to changing priorities quickly.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability/Long-Term Disability (STD/LTD)
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan