Specimen Processing Supervisor

About the position

The Specimen Processing Supervisor at Quest Diagnostics is responsible for overseeing the daily operations of the Specimen Processing department, ensuring compliance with guidelines, and maintaining a safe and efficient work environment. This role involves supervising staff, managing workflow, and implementing standard operating procedures to enhance productivity and quality within the department.

Responsibilities

• Supervise functions within the Specimen Processing department, including daily operations and compliance training.
• Monitor and improve productivity and quality of the department.
• Ensure maintenance of a safe, ergonomically sound, professional environment.
• Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.
• Review and ensure compliance with the Specimen Processing Standard Operating Procedure Manual.
• Ensure all Federal, State & local licensure requirements are met.
• Ensure all documentation is complete and reviewed for internal and external inspection/audit.
• Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens.
• Supervise packing and shipping of specimens to other laboratories in accordance with IATA regulations.
• Ensure integrity of specimens sent to other facilities meets criteria for accurate results.
• Monitor special handling of Jeopardized Clients, Hospital Clients, and Vital Specimens.
• Demonstrate leadership skills in employee relations, scheduling, and performance management.
• Prepare month-end reports and investigate customer issues.
• Prepare schedules for department employees and maintain adequate coverage.
• Oversee and ensure adequate supply inventory for the department.
• Participate in the interview, selection, and hiring of new employees.
• Monitor ongoing performance of employees and provide corrective action as required.
• Assist in ensuring fiscal responsibilities of the department are met.
• Participate on Quest Management System (QMS) and Process Improvement Teams.
• Organize and lead projects within the workgroup and with cross-functional groups.

Requirements

• Minimum of two years in a Group Leader/related role for internal candidates.
• 5 years experience in a laboratory; medical or production background preferred.
• Previous people leadership experience preferred.
• Associates Degree.

Nice-to-haves

• Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!