Spend Conversion Manager

Brex - Salt Lake City, UT

Full-time - Manager

Salt Lake City, UT

Repair and Maintenance

About the position

The Spend Conversion Manager at Brex is responsible for leading a team focused on migrating customer spending from ACH/invoice to card payments. This role involves guiding customers through the vendor migration process, ensuring a smooth transition, and enhancing the overall customer experience. The manager will collaborate with various teams to develop vendor migration plans and negotiate favorable terms with vendors, ultimately aiming to turn booked revenue into billed revenue.

Responsibilities

• Collaborate with customers pre or post-deal to build value and develop detailed vendor migration plans.
• Collaborate with cross-functional teams, including Sales, Implementation, Product, and Support, to deliver a seamless customer experience.
• Identify the top 25-50 vendors for migration based on customer priorities and operational needs.
• Use Brex's proprietary vendor validation database to verify vendor acceptance of card payments and identify any additional fees, spend limits, or specific payment guidelines.
• Create documentation for prospect/customer demonstrating potential ROI of migrating spend to card.
• Contact vendors directly to negotiate favorable terms, especially when unique conditions, such as fees or limits, apply.
• Facilitate vendor communication on behalf of customers, including obtaining endorsement letters for Brex to advocate directly with vendors.
• Lead and conduct migration sessions with customers, guiding them through the transition of each vendor.
• Celebrate key customer milestones throughout the migration process to enhance the customer experience.
• Oversee the full vendor migration process, which often requires multiple sessions over a period of months, ensuring the successful transition of all identified vendors.

Requirements

• 5+ years of experience in customer success, account management, sales, or a related field, preferably in a SaaS environment.
• 2+ years of experience in management or building out a new team/function.
• Previous experience with supplier onboarding.
• Experience with CRM software, such as Salesforce.
• Must be willing to work in office 2 days per week on Wednesday and Thursday.

Nice-to-haves

• Accounting and/or Finance background.
• Financial fluency with a deep understanding of AP process.
• Experience building and following vendor migration process.
• Existing relationships with vendors and experience negotiating with them.

Benefits

• Competitive salary range of $160,000 - $200,000 USD based on experience and location.
• Equity and other forms of compensation may be provided as part of a total compensation package.