spirits retail associate

LakeSide Enterprises - Seneca Falls, NY

- Entry Level

Seneca Falls, NY

Food and Beverage Retailers

About the position

The Retail Associate at Cayuga Spirits is responsible for delivering exceptional customer service, assisting customers in selecting products, handling sales transactions, and maintaining a well-organized and appealing store environment. This position requires knowledge of wines, spirits, and related products or a willingness to learn.

Responsibilities

• Greet and engage customers in a friendly, helpful manner.
• Assist customers with product selection based on preferences, needs, and special occasions.
• Provide recommendations and product knowledge regarding wine, spirits, and other alcoholic beverages.
• Handle customer inquiries and resolve issues promptly and professionally.
• Operate the Point-of-Sale (POS) system to process sales transactions efficiently.
• Accurately handle cash, credit card, and other forms of payment.
• Ensure proper pricing and promotions are applied to purchases.
• Issue receipts, process returns, and handle exchanges according to store policies.
• Gain and maintain knowledge of wine, spirits, and related products to assist customers effectively.
• Stay updated on new products and promotions to boost sales.
• Promote special deals and in-store promotions.
• Assist in receiving deliveries and verifying shipment contents.
• Stock shelves, ensuring products are neatly displayed and replenished as needed.
• Monitor product expiry dates and rotate stock to ensure freshness.
• Perform regular inventory counts and report low stock to the manager.
• Ensure the store is clean, organized, and visually appealing.
• Assist with store opening and closing duties, including cleaning and securing the premises.
• Keep aisles, shelves, and counters tidy and well-maintained.
• Verify customer age and comply with state liquor laws regarding the sale of alcohol.
• Adhere to all store policies and procedures, including alcohol sales regulations and safety protocols.
• Follow proper procedures for handling hazardous materials, such as broken glass or spills.
• Assist in planning and executing in-store events, wine tastings, and promotions.
• Support the team in achieving sales targets.
• Perform additional tasks as assigned by the store manager.

Requirements

• Previous retail or customer service experience preferred.
• Experience in wine, spirits, or beverage retail is a plus, but training will be provided.
• Excellent communication and interpersonal skills.
• Basic math and cash handling abilities.
• Ability to stand for extended periods and lift heavy items (e.g., cases of wine/spirits).
• Strong attention to detail and organizational skills.
• Knowledge of wines and spirits is advantageous, but not required. A willingness to learn is essential.