Sponsored Collections Intermediate Associate

$36,810 - $44,200/Yr

University Of Michigan - Ann Arbor, MI

Full-time - Entry Level

Remote - Ann Arbor, MI

5,001-10,000 employees

Educational Services

About the position

The Sponsored Collections Intermediate Associate at the University of Michigan Shared Services Center (U-M SSC) plays a crucial role in providing administrative services related to accounts receivable for sponsored projects. This position involves processing requests from internal and external customers, managing customer correspondence, and ensuring compliance with sponsor requirements. The role supports the financial operations of the university by maintaining accurate accounts and facilitating timely payments.

Responsibilities

• Review and interpret agreements to ensure disputed billings comply with sponsor requirements.
• Maintain regular contact with assigned customers via phone and email.
• Manage customer correspondence to ensure account accuracy.
• Research issues regarding payment status to provide accurate answers and resolutions.
• Respond to payment status inquiries from internal and external customers.
• Apply sponsored research payments to the appropriate accounts per procedure.
• Keep research teams and internal partners informed about complications that may result in payment delays.

Requirements

• High School diploma or equivalent.
• 1+ years of experience providing customer service.
• Intermediate level proficiency with data entry and computer skills.
• 1+ years of experience with business software solutions.

Benefits

• Seven paid holidays and four paid season days.
• A retirement plan with two-for-one matching contributions and immediate vesting.
• Comprehensive health insurance options.
• Life insurance coverage.
• Long-term disability coverage.
• Flexible spending accounts for healthcare and dependent care expenses.