Sponsorship Manager-Savannah, GA

About the position

The Sponsorship Manager at HealthFund Solutions is responsible for overseeing the daily operations of the Sponsorship team, ensuring effective management of staffing, performance, and operations across assigned regions. This role involves mentoring staff, managing workflows, and addressing patient and client concerns, all while supporting uninsured patients in accessing healthcare coverage. The position requires travel to various facilities and may involve some weekend work.

Responsibilities

• Assist with reviewing candidate assessments and conducting interviews, as needed
• Coach and mentor Insurance Advocates
• Review accounts where insurance premiums are delinquent or premium support is requested
• Hire and train new Insurance Advocates
• Delegate daily work assignments
• Assist staff with ACA Marketplace applications and approval of insurance plans
• Review hospital daily status report for any workflow, accuracy, or process issues
• Check employee follow-ups that are due
• Check that employees are responding to emails and phone messages
• Hold weekly team meetings
• Approve team timecards and time off requests
• Maintain staff schedules both on and off site as needed
• Identify and correct any HIPAA compliance issues
• Complete employee performance reviews, disciplinary actions, performance improvement plans and react to tardiness or attendance issues
• Manage/update timecards
• Review/process PTO requests
• Approve supply requests
• Attempt to resolve a patient or client complaint or concerns before escalating to the Vice President of Operations
• Report any concerns regarding daily workflow processes, FileMaker problems, issues with employees, patient or client complaints as soon as reported
• Travel to facilities on a rotating basis is mandatory
• May be required to attend onsite and virtual educational sessions for informational purposes.

Requirements

• High School Diploma required
• College Degree or some college preferred
• Three (3) to five (5) years of Insurance knowledge or Call Center environment
• At least three (3) years of prior experience managing staff
• Must understand copay, co-insurance, and deductibles with commercial insurance
• Understand all qualifications required for Medicaid and Disability
• Ability to communicate effectively in speaking and writing as needed
• Must have strong decision-making and problem-solving skills
• Must be able to multitask
• Must be able to work under conditions that are high in stress
• Ability to establish and maintain effective working relationships
• Work effectively with individuals from diverse backgrounds
• Ability to multitask, stay organized, prioritize, and manage time efficiently
• Must be detail oriented and consistently work with a sense of urgency
• Ability to analyze problems and strategize for better solutions
• Excellent leadership, team building, and management skills
• Excellent computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, and instructional software)
• Must have valid driver's license with clean driving record and active auto insurance

Nice-to-haves

• Bilingual with Spanish preferred
• Healthcare management experience
• FileMaker experience

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance