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William Hill Sportsbook - Mesquite, NV

posted 22 days ago

Full-time
Mesquite, NV
Amusement, Gambling, and Recreation Industries

About the position

WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading. BEHOLD! Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and 'novice bettors', you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Responsibilities

  • Provide a top tier level of customer service that encourages customers to come back repeatedly
  • Ensure adherence to all the rules and regulations set forth by the company and gaming control board
  • Become familiar with our betting options and engage customers in conversations regarding those options
  • Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
  • Be a positive team member and work collaboratively with other team members and your leadership team
  • Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards
  • Other duties as assigned

Requirements

  • Flexible availability
  • Basic computer knowledge (Email, MS Excel, internet, etc.)
  • Minimum of 1 year of cash handling experience in a work setting
  • H.S. Diploma, GED, or equivalent preferred
  • 21+ years of age or older
  • Ability to pass a background check
  • Able to obtain a gaming license from the Nevada Gaming Control Board and other jurisdictions if deemed necessary
  • High level of customer service
  • Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
  • Present yourself in a professional manner
  • Strong communication skills, both written and verbal
  • Ability to do simple math
  • Understanding and responsibility to adhere to all compliance requirements set forth by the company and Nevada Gaming Control Board

Benefits

  • Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
  • Flexible scheduling (nights, weekends, mornings, holidays, etc.)
  • Advancement opportunities - come grow a career with us!
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