Sr. Account Management Representative

$39,900 - $88,800/Yr

Health Care Service Corporation - Houston, TX

Full-time - Entry Level

Houston, TX

Insurance Carriers and Related Activities

About the position

This position at HCSC is responsible for managing a portfolio of approximately 40 to 50 accounts, focusing on client relations and support. The role involves collaborating with clients, brokers, and internal teams to address claims, servicing, and billing issues, while also assisting Sales or Account Management in business acquisition and renewal efforts. The position requires conducting research, maintaining databases, preparing reports, and participating in enrollment sessions, all aimed at enhancing client satisfaction and operational efficiency.

Responsibilities

• Oversee a book of business consisting of approximately 40 - 50 accounts.
• Collaborate with clients, brokers, and internal partners to assist with claims, servicing, and billing issues.
• Support Sales or Account Management personnel in prospecting, acquiring, or renewing business.
• Conduct research on inquiries and gather information for proposals.
• Maintain databases and prepare reports.
• Conduct analysis and assist in enrollment sessions.

Requirements

• Bachelor's degree and 1 year of experience in health insurance/health care field in a service, sales, or marketing position.
• 5 years of experience in health care management in a marketing service representative role or in sales/marketing or health care management/claims/provider service experience may be considered in lieu of degree.
• State Insurance License(s) or ability to obtain within required time frame per state regulations.
• Strong organizational and decision-making skills.
• Excellent written and verbal communication skills, including telephone skills.
• Ability to interact professionally with internal and external contacts.
• Proficient in Microsoft Excel, Word, PowerPoint, and Access.

Nice-to-haves

• Health insurance/health care experience.
• Proven success in presenting information to stakeholders and shareholders.
• Familiarization with handling billing issues.

Benefits

• Professional development opportunities.
• Inclusive workplace culture.
• Equal Opportunity Employment / Affirmative Action employer.