Sr. Accounts Receivable Specialist

$65,000 - $75,000/Yr

Insidesource - Seattle, WA

Full-time - Mid Level

Seattle, WA

About the position

The Sr. Accounts Receivable Specialist at Insidesource is responsible for managing the day-to-day accounts receivable functions, ensuring timely invoicing and collection of receivables, and resolving any issues that arise within the department. This role requires a strong accounting background, excellent customer service skills, and the ability to work in a fast-paced environment. The position operates on a hybrid schedule from the Seattle showroom, emphasizing the importance of collaboration and communication across various departments.

Responsibilities

• Manage accounts receivables and billing for the company to ensure timely processing of all AR transactions
• Work with Sales, External Customers, and other relevant areas of business to resolve issues related to incorrect billings and any disputes raised by the customer
• Ensure all receivables are collected promptly and applied to customer accounts accurately
• Responsible for collections of all Accounts Receivable, and tracking AR Aging
• Review status of delinquent accounts and initiate collection activity
• Research and resolve disputed delinquent account balances
• Update and refine an accurate multi-week AR forecast
• Meet weekly and monthly collection and DSO goals
• Seek out and communicate opportunities to continuously improve, standardize and streamline the company's AR administrative and collections process
• Monitor all AR Collections efforts acting as the initial escalation point for these items
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Manage and maintain positive relations with customers
• Working closely with other departments and groups to resolve issues and exceed client service expectations
• Correct any errors, including misapplied payments, billing errors, and shipping errors
• Responsible for customer requests for correspondence including copies of statements, invoices, and credit memos
• Maintains accurate customer files, keeps track of name changes, address changes and mailing attention for all accounts
• Responsible for documenting all correspondence with customers to the operating system's customer notes
• Provide weekly reports for management
• Exemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused
• Participate in All Company Meetings and Regional Town Halls
• Embody diversity, equity, and inclusion in our Insider community and business practices

Requirements

• Minimum 3-5 years accounting experience
• Management and team building skills
• Proficiency in MS Office, including intermediate/advanced level Excel; proficiency with lookups and pivot tables a plus
• Experience with vendor portals preferred
• General ledger accounting experience
• Demonstrated problem solving, analytical and process improvement skills
• Excellent interpersonal and communication skills
• Proven ability to communicate effectively across all levels of the organization and with customers and vendors
• Work ethic that exudes integrity, accountability, and professionalism
• High attention to detail
• Ability to multi-task, manage time, and work well under pressure
• Self-motivated and able to contribute individually and as a team, with minimal supervision
• Ability to prioritize and adhere to tight deadlines
• Strong customer service required