Spirit Airlines - Dania Beach, FL

posted 4 months ago

Full-time - Mid Level
Dania Beach, FL
5,001-10,000 employees
Air Transportation

About the position

The Senior Admin Site Reliability Engineer (SRE) plays a critical role in administering, supporting, and analyzing systems within our environments. This position is pivotal in delivering real-time insights from massive scale data and collaborating with cross-functional teams to develop innovative solutions and enhance positive user experiences. We are seeking an individual who brings fresh perspectives, demonstrates exceptional technical proficiency, and is dedicated to continuously improving our systems and processes. The ideal candidate will have experience monitoring critical applications and coordinating with infrastructure and development teams to streamline and optimize the performance of these applications with a wide range of technologies, automation tools, operating systems, networking concepts, and a desire to continuously improve upon that knowledge. In this role, you will oversee the production environment by monitoring availability and ensuring a holistic view of system health. You will lead efforts to improve reliability, quality, and time-to-market for our suite of software solutions. Additionally, you will spearhead initiatives to measure and optimize system performance, driving innovation and staying ahead of customer needs. Your responsibilities will include providing primary operational support and engineering for multiple large distributed software applications, gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding, and evaluating incidents after resolution. You will also be responsible for creating sustainable systems and services through automation and uplifts, understanding stages of software development, and documenting different processes. Evaluating existing applications and platforms to provide recommendations for system enhancements will be part of your duties, along with performing daily system monitoring, verifying the integrity and availability of all systems, and reviewing system and application logs. You will define, prioritize, and resolve all support requests in an organized, efficient, and expedited fashion, while also developing, maintaining, and using automation scripts using languages such as JavaScript, PowerShell, and Python. Your role will involve exploring and implementing new ways to automate systems, designing and testing automation equipment and processes, and ensuring data quality and integrity is maintained by standardization of data definitions.

Responsibilities

  • Oversee the production environment by monitoring availability and ensuring a holistic view of system health.
  • Lead efforts to improve reliability, quality, and time-to-market for our suite of software solutions.
  • Spearhead initiatives to measure and optimize system performance, driving innovation and staying ahead of customer needs.
  • Provide primary operational support and engineering for multiple large distributed software applications.
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
  • Evaluate incidents after resolution and support incident escalation and troubleshooting.
  • Create sustainable systems and services through automation and uplifts.
  • Evaluate existing applications and platforms to provide recommendations for system enhancements by conducting gap analysis.
  • Perform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs.
  • Define, prioritize, and resolve all support requests in an organized, efficient, and expedited fashion.
  • Development, maintenance, and usage of automation scripts using JavaScript, PowerShell, Python, etc.
  • Explore and implement new ways to automate systems.
  • Design and test automation equipment and processes.
  • Deploy RPA components including bots, robots, development tools, code repositories, and logging tools.
  • Maintain CIs to ensure CMDB accuracy and completeness.
  • Monitor ticket tracking system for newly assigned tasks and provide production support by monitoring and troubleshooting.

Requirements

  • Bachelor's degree or equivalent experience in a relevant field.
  • 5-7 years' experience in a related role.
  • Ability to program (structured and OO) with one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript.
  • Experience working with NOC tools, network management systems, automation tools, and monitoring applications.
  • Experience working with Agile methodologies.
  • Experience with robotics, AI, and machine learning.
  • Proficiency in maintaining automation equipment.
  • Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
  • Knowledge of cloud platforms and virtualization software, Azure, AWS, or Google Cloud.
  • Experience using IT systems such as ServiceNow, Everbridge, Twilio, Zendesk, Jira, etc.
  • Experience using monitoring tools like Dynatrace, SolarWinds, AppDynamics, Splunk, etc.
  • Experience using automation tools like Power Automate, UiPath, etc.
  • Experience in managing and supporting Virtualized environments in VMWare.
  • Basic understanding of Load-balancers, web session state, and troubleshooting issues involving the same.
  • Experience with ITIL / CMDB implementations.
  • Ability to identify inefficiencies and provide solutions to improve systems and processes.
  • Experience supporting web applications solutions including PaaS, SaaS, and IaaS.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize effectively.
  • Proven decision-making abilities.
  • Ability to adapt to fast-paced environments.

Nice-to-haves

  • Experience with DevOps practices and tools.
  • Familiarity with containerization technologies such as Docker and Kubernetes.
  • Knowledge of security best practices in cloud environments.
  • Experience with performance testing and tuning of applications.

Benefits

  • Competitive base salaries with robust health & welfare benefits.
  • Travel and flight benefits for you and your family.
  • Opportunities for career development and growth.
  • Corporate Social Responsibility initiatives and charitable foundation involvement.
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