About the position
The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2023-2024 ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital. GW ranks 5th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia. GW Hospital achieved 'High Performing' status in two specialty areas, Neurology and Neuroscience. In addition, GW Hospital receiving 'High Performing' designations for the following 10 procedures: COPD, Diabetes, Heart Attack, Heart Failure, Kidney Failure, Leukemia, Lymphoma and Myeloma, Lung Cancer Surgery, Pneumonia, Prostrate Cancer Surgery and Stroke. Measured by factors such as patient outcomes, 'High Performing' is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average. GW Hospital received the American College of Cardiology's National Cardiovascular Data Registry (NCDR) Chest Pain - Myocardial Infarction (MI) Registry Platinum Performance Achievement Award for 2023. *GW Hospital is the only hospital in Washington, D.C., to be recognized for this service line. 'At GW Hospital, we are proud to offer a range of advanced services and treatments. Our multidisciplinary care teams are dedicated to outstanding clinical services, research, and education to improve care, quality, and outcomes for our patients,' says Ulises Torres, MD, Chief Quality Officer at GW Hospital. 'These recognitions by U.S. News & World Report, which place us within the top hospitals in the region, highlight the expertise, commitment and diligence delivered to each patient in our care.' Children's National Hospital, GW Hospital's NICU partner, was recently ranked the number two hospital in the country for neonatology by U.S. News & World Report. In addition to these recent U.S. News & World Report recognitions, GW Hospital also provides high-quality care in the region through its designation as a Level I Trauma Center and designation as a Comprehensive Stroke Center. The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research.
Requirements
- High School diploma or equivalent
- 5 years of problem solving experience demonstrated in a Customer Service environment (preferably healthcare or insurance) or a combination of education and experience
- Associate degree or Certified Healthcare Access Associate (CHAA) certification preferred
Nice-to-haves
- Computer/keyboard skills required
- Knowledge of medical terminology preferred
- Ability to adapt to changing priorities
- Experience with Microsoft Office
- Good interpersonal skills
- Effective communications skills, both verbal and written
- Ability to complete multiple tasks simultaneously and work under pressure
Benefits
- Challenging and rewarding work environment
- Growth and developmental opportunities within UHS and its subsidiaries
- Competitive compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401K plan with company match
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