Sr Analyst, Analytics and Insights, Corporate Communications

About the position

CVS Health is on a mission to make healthcare more convenient, accessible and affordable for all Americans. We are looking for passionate, driven people who want to join a high-energy, growing team to help us tell our colleagues how we are making a difference in people's lives. We're looking for an insightful and experienced analytics expert or data scientist with communications or marketing experience who can collect and analyze data and translate it into insights that will help us take our communications programs to the next level, while identifying and pursuing new analytic improvements that provide a more complete picture of how key stakeholders are engaging with our content and feeling about our company. This role will report to the Executive Director, Internal Digital Channels & Innovation, and be responsible for collecting, analyzing, and interpreting complex data to provide actionable insights and help guide business decisions. You will work closely with key stakeholders, extracting relevant data, and delivering reports, dashboards, and presentations that identify trends, measure performance, and suggest optimizations to improve overall reputation, colleague engagement and effectiveness of communications campaigns.

Responsibilities

• Maintain critical data that serves as the foundation for highly integrated dashboards and reports that provide insights into key performance indicators that support the company's reputation and communication initiatives.
• Create reports and compelling visualizations (graphs, charts, dashboards) to effectively communicate insights to internal stakeholders and external partners.
• Interpret data findings and translate them into actionable business recommendations to help inform strategic decisions.
• Deliver insights to key internal stakeholders and external partners to ensure concise and accurate data is presented.
• Develop survey programs that give us a deeper understanding of how stakeholders are engaging with our content and using our channels.
• Determine when to seek additional information and offer potential solutions to solve routine issues, achieving business objectives on time and with minimal supervision.

Requirements

• 3+ years data analytics experience at a large organization, public relations agency or media enterprise.
• Expert at data maintenance and quality.
• Proficient at execution and delivery (planning, delivering, and supporting) skills.
• Adept at collaboration and teamwork.
• Excellent written and verbal communication skills.
• Skilled in Microsoft Office applications (Excel, Word, Teams, Outlook, etc.).

Nice-to-haves

• Designed and built communications or marketing analytics programs that have led to significant improvements in audience engagement.
• Worked with a variety of tools, platforms and vendors to access, analyze and report data that provides a comprehensive view of audience engagement, reputation and sentiment.
• Developed and conducted direct methods to study audience engagement, including focus groups and surveys.
• Advised on the data types, data sources and analytics methods needed to draw clear insights that lead to improvements in communications or marketing programs.
• Created analytics reports that clearly convey communications or marketing program effectiveness to senior executives.
• Conducted data analysis on social media platforms and channels to determine audience engagement, scope and make up.
• Worked independently and with limited oversight and effectively delivered in a high-pressure, fast-paced environment.
• Demonstrated ability to effectively lead multiple projects simultaneously.

Benefits

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.