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The Senior Analyst, OST Analytics and Insights, will lead the development, deployment, and ongoing monitoring of key business metrics and dashboards, serving as a critical enabler of high-impact decision-making and performance monitoring across our network. This role requires deep expertise in network performance metrics, cross-functional collaboration, and the ability to deliver actionable insights through clear visualizations and ad hoc analyses. As a subject matter expert in our network's key performance indicators, the Senior Analyst will work closely with Finance, HR, Distribution Center (DC) leadership, and Branch leadership to deliver a comprehensive view of organizational performance. By leveraging thoughtful analysis and intuitive reporting, the Senior Analyst will ensure stakeholders have the clarity needed to drive strategic initiatives and operational excellence. There is an expectation this individual will execute their responsibilities with a high level of independence and ownership. The Senior Analyst is expected to define project scope, align stakeholders, proactively identify, and escalate roadblocks, and clearly communicate timelines and deliverables. In addition, the Senior Analyst will play a pivotal role in supporting Continuous Improvement (CI) initiatives across the department. This includes partnering with cross-functional teams to measure and evaluate new programs aimed at improving operational efficiency, enhancing customer experience, and enriching employee experience. Through robust analytics and performance tracking, the Senior Analyst will ensure clear visibility into the impact and compliance of these initiatives, driving meaningful outcomes for the organization.
