Sr Analyst, Business Process
T-Mobile - Bellevue, WA
posted 4 days ago
About the position
The Senior Business Analyst, Business Process will play a pivotal role in reimagining and refining enterprise governance and delivery processes at T-Mobile. This role is responsible for implementing and managing large-scale documentation systems to support organizational workflows, serving as the 'librarian' to ensure critical resources are centralized, accessible, and consistently updated. By designing innovative standard operating procedures, driving operational excellence, and reengineering workflows, this position directly impacts the company's ability to achieve strategic business goals. The analyst will collaborate with cross-functional teams to streamline processes, define governance frameworks, and establish best practices that enhance efficiency and scalability. This is a unique opportunity to influence transformative solutions and shape how T-Mobile delivers value at scale.
Responsibilities
- Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable.
- Design, implement, and oversee documentation systems to centralize and standardize processes, workflows, policies, and other critical resources.
- Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.
- Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.
- Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department.
- Align policy, procedure and process with other lines of business to ensure consistent customer service experience.
- Works on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions.
- Identifies need for and develops analysis tools such as distribution and trending reports, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, processes, procedures, methodologies, policies or organizational changes.
- Applies mathematical analysis to determine validity and reliability of sampling and statistics.
- Serves in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives.
- Provides team leadership or consulting support on generally highly complex assignments and tasks.
- Leads the mentoring of others.
Requirements
- Bachelor's Degree or 5 years of related experience in lieu of degree.
- 4-7 years Related work experience.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice-to-haves
- Master's degree preferred.
Benefits
- Medical, dental and vision insurance.
- Flexible spending account.
- 401(k).
- Employee stock grants.
- Employee stock purchase plan.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service & home internet discounts.
- Pet insurance.
- Access to commuter and transit programs.
