Sr. Analyst, Digital Supply Chain

About the position

The Sr. Analyst, Digital Supply Chain (Customer) role is responsible for supporting Customer Excellence transformation through digitally enabled products. This role uses the Agile framework to deliver measurable value for Kraft Heinz by achieving Tier 2 savings, reducing fines, and enhancing availability through improvements in Case Fill Rate (CFR), in-stocks, and on-shelf availability. The role supports ensuring a seamless end-to-end integration with functional groups such as supply, transportation, demand planning, and customer operations while driving user adoption and an optimal end-user experience. Key focus areas include managing the team's backlog, driving iteration and story planning, and contributing to the platform's vision, roadmap, and value. The Sr. Analyst, Digital Supply Chain (Customer) role offers opportunities to collaborate with cross-functional teams, including data engineers, business intelligence engineers, UI/UX designers, Power Platform engineers, and Scrum Masters, to deliver products from ideation to release and through change management. The role also involves providing regular updates to cross-functional teams, progress updates, showcasing product demonstrations, and identifying and mitigating risks.

Responsibilities

• Shape and contribute to the vision, roadmap, and Objectives & Key Results (OKRs) for the platform.
• Actively participate in Agile ceremonies, including daily scrums, retrospectives, backlog refinement, sprint planning, and sprint reviews.
• Represent end-users by deeply understanding their use cases, needs, and business requirements, addressing development team inquiries effectively.
• Drive adoption and engagement through strategic communication, feedback loops, and interactive sessions.
• Utilize user feedback to inform backlog prioritization, setting bi-weekly priorities and sprint goals that align with organizational objectives.
• Partner with process excellence teams to define business requirements, approve key design decisions, and conduct rigorous user acceptance testing to validate new features before production releases.
• Play key role in end-to-end change management, including training, feature release coordination, and hyper-care support post-launch.
• Participate in quarterly planning (PI Planning) to develop a 13-week roadmap, lead breakout sessions, and participate with setting team-specific OKRs.

Requirements

• Bachelor's degree in Supply chain, Engineering, Business, Logistics, or related field.
• Minimum of 2-4+ years' work in logistics, planning, marketing, or customer facing role.
• Proficient in managing cross functional relationships - internal and external.
• Efficiency in Excel and general knowledge of other MS Office applications required.
• Experience with Power BI, Data visualization tools, JIRA and Agile.
• Ability to work in a fast-paced environment.

Nice-to-haves

• Preferred experience in a large-scale Food/Beverage Manufacturing company with knowledge of retail supply chain operations.
• Growth Mindset / Ability to Adapt / Owner.
• Attention to detail.
• Strong data analysis and data interpretation skills.
• Strong presentation skills.
• Interpersonal skills and ability manage cross functional stakeholders.
• Excellent communication and storytelling skills - ability to convey complex insights in a simple, compelling manner.
• Problem solving and critical thinking mindset.

Benefits

• Coverage for employees (and their eligible dependents) through affordable access to healthcare.
• 401k, Life, Accidental Death & Dismemberment, Disability.
• Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training.
• Employee Assistance Program, Wellbeing Programs, Family Support Programs.