Sr Analyst, Enabling Tools and Data Base Support

$70,500 - $127,100/Yr

T-Mobile US - Overland Park, KS

Full-time - Mid Level

Overland Park, KS

Telecommunications

About the position

The Senior Analyst at T-Mobile plays a crucial role in enhancing the performance of Magenta Shared Services by leveraging analytical, communication, and technical skills. This position focuses on producing data-driven insights, evaluating service effectiveness, and implementing process improvements to support the goals of the Magenta Services Center. The analyst will work closely with cross-functional teams to identify key metrics and proactively address potential issues, ensuring excellence in customer service.

Responsibilities

• Conduct analysis, design, develop, and implement procedures to support the goals of the Magenta Services Center (MSC).
• Assist in the resolution of issues encountered by the business/partners (internal or external).
• Become a Partner Settlement subject matter expert, supporting enterprise product and service initiatives while working on issues of diverse scope and complexity.
• Maintain and develop internal databases to support settlement efforts.
• Solve complex, multi-faceted problems; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.
• Support process reviews and improvement initiatives to drive improvement for customers.
• Proactively identify potential issues and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.
• Develop, maintain, and present interactive dashboard style reporting.
• Prevent 'revenue leakage', identify operational cost reduction opportunities, optimize efficiency.
• Work independently to drive accurate and timely results while consistently evaluating current deliverables for improvement opportunities.
• Foster relationships with cross-functional stakeholders and develop productive partnerships.

Requirements

• 5+ years of experience in analytical roles focused on financial transactions.
• Ample experience with systems analysis, and demonstrated understanding of business system solutions.
• Advanced Excel, SQL (Teradata, Oracle, Snowflake, SQL server), Visual Basic, Alteryx (self-selects, pivoting data, stored procedures, complex joins, and parameters).
• Advanced communication skills (oral and written) with ability to appropriately flex style to address various levels of organizational leadership.
• Degree in Finance, Accounting, Statistics, or related discipline; or equivalent relevant experience.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs