T-Mobile US - Overland Park, KS
posted 4 months ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! This Senior Analyst will bring a strong blend of analytical, communication, and technical skills working closely with teams across the organization. The advanced level analyst will perform and produce analytics and data-driven insights by applying innovative problem-solving approaches. The role will evaluate and improve the performance of Magenta Shared Services: identifying key metrics, evaluating service effectiveness, and implementing process improvements. The responsibilities include conducting analysis, designing, developing, and implementing procedures to support the goals of the Magenta Services Center (MSC). The analyst will assist in the resolution of issues encountered by the business/partners (internal or external) and become a Partner Settlement subject matter expert, supporting enterprise product and service initiatives while working on issues of diverse scope and complexity. The role also involves maintaining and developing internal databases to support settlement efforts, solving complex, multi-faceted problems, and delivering simplified solutions that allow the department to seamlessly provide customer service excellence. Additionally, the analyst will support process reviews and improvement initiatives to drive improvement for customers, proactively identify potential issues, and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency. The analyst will develop, maintain, and present interactive dashboard style reporting, prevent 'revenue leakage', identify operational cost reduction opportunities, and optimize efficiency. The role requires working independently to drive accurate and timely results while consistently evaluating current deliverables for improvement opportunities and fostering relationships with cross-functional stakeholders to develop productive partnerships.