Sr Analyst - Loyalty Operations

United Airlines - Chicago, IL

Full-time - Mid Level

Chicago, IL

Air Transportation

About the position

The position is part of United Airlines' Marketing and Loyalty team, focusing on the management and enhancement of the MileagePlus loyalty program. The role involves collaborating with various teams to ensure the seamless operation of the United Currency Bank technology platform that supports the loyalty program. The successful candidate will translate high-level requirements into detailed user stories, manage the backlog, facilitate agile processes, and analyze data to align features with product goals.

Responsibilities

• Translate high-level requirements into detailed user stories for development teams.
• Support backlog management to ensure user stories are ready for upcoming sprints.
• Facilitate agile processes such as inception, iteration, and story kickoff.
• Analyze data to ensure features align with product goals and deliver business value.
• Create clear and actionable acceptance criteria and facilitate user acceptance testing.
• Develop and maintain subject matter expertise in systems and technologies related to the loyalty program.
• Communicate loyalty needs and priorities with business partners and technology teams.

Requirements

• Bachelor's degree or 4 years of relevant work experience in Business Administration, Computer Science, Project Management, or a related field.
• 3 or more years of experience in IT/Business project management or Business Analyst roles.
• Understanding of airline and/or loyalty programs.
• Familiarity with JIRA or other software lifecycle systems.
• Strong organizational skills with attention to detail.
• Ability to adapt to shifting priorities and timelines.
• Must be legally authorized to work in the United States without sponsorship.

Nice-to-haves

• Experience in the airline industry or loyalty programs.
• Knowledge of agile methodologies and practices.

Benefits

• Parental leave
• 401k plan
• Space available travel privileges
• Employee-run Business Resource Group communities