Sr Analyst, Multifamily Product Management

Comcast - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

10,001+ employees

Broadcasting and Content Providers

About the position

The Sr Analyst in Multifamily Product Management at Comcast is responsible for driving the success of Multifamily products by supporting their development from inception to launch, managing their performance in the market, and ensuring a superior customer experience. This role involves collaboration with various stakeholders and executing customer research, strategic business cases, and product launches, making it a key position within the Xfinity Growth Innovation and Experience (XGIE) organization.

Responsibilities

• Partner with Program Management, Product Development, Operations, Product Marketing, and other groups to develop new products and bring them to market.
• Analyze data reports for trends to guide decision making around features and customer engagement.
• Support new products through employee and customer market trials and assist with the development and execution of go-to-market playbooks.
• Work closely with Technology and Product Experience Development teams to ensure product innovations meet market needs with a customer-centric approach.
• Manage, gather, and analyze competitive intelligence data for product lines.
• Contribute to the strategic planning of product enhancements including content, pricing, packaging, and new feature definition.
• Internalize and represent the Voice of the customer throughout the product lifecycle.
• Coordinate across functional areas to secure buy-in for delivering the defined end-to-end customer experience.
• Manage change requests and validate downstream deliverables and final offerings.
• Exercise independent judgment and discretion in significant matters.

Requirements

• Specific experience in bringing new technology products to market.
• Experience in a high volume, fast-paced innovation-driven environment.
• Demonstrated ability to work effectively with Program Management, Product Development, Operations, and Marketing.
• Understanding of technical constraints, user experience goals, and business requirements that shape products.
• Strong attention to detail with a focus on customer needs.
• Excellent written and verbal communication skills.

Nice-to-haves

• Experience in the telecommunications industry.
• Familiarity with digital tools and experiences.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities