Sr Analytics Consultant

Full-time - Mid Level

Hybrid - Indianapolis, IN

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As an Analytics Consultant at UKG, you will leverage your expertise in analytics technologies to deliver high-quality solutions to customers. This role involves acting as a Business Analyst, Project Manager, and Technical Specialist, ensuring successful project implementation and high customer satisfaction. You will work collaboratively with customers and team members, providing mentorship and contributing to the development of innovative outcomes using technology.

Responsibilities

• Coordinate and perform all phases of UKG's service request methodology, without project management involvement.
• Provide subject matter expertise and best practices to customers in system or technology design.
• Track, manage, and oversee resolution of open service request projects within time to resolve standards, achieving high customer satisfaction.
• Proactively communicate with customers and/or vendors to keep them apprised of project status and ensure they are on track with assigned responsibilities.
• Work collaboratively with customers, vendors, and team members to deliver UKG excellence.
• Aid in the creation of new outcomes using technology, provide mentorship to junior employees, and participate in special projects.
• Assist Sales, Presales, or Services teams with discovery and hours scoping.
• Consult with customers to understand their specific needs and design reports or dashboards.
• Develop reports or dashboards to specifications and perform all required internal tests.
• Educate customers on testing procedures and hold them accountable for completion.
• Work with vendors to release reports or dashboards into production and support customers during the warranty period.

Requirements

• 3+ years of customer consulting and report development experience.
• Experience in database querying, relational data models, data warehouse concepts, file management, and cloud technology.
• Ability to travel up to 25%.

Nice-to-haves

• Bachelor's Degree in Computer Science, Information Systems or related field or equivalent experience.
• Experience with UKG PRO, UKG PRO WFM, UKG READY or other HCM software.
• Experience with IBM Cognos, PowerBI and/or Eclipse BIRT.
• SQL experience.
• Strong time management and organizational skills to deliver on multiple projects under tight deadlines.
• Excellent communication (written and verbal), customer service, and consulting skills.
• Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources.

Benefits

• Wellness programs
• Tuition reimbursement
• Customizable expense reimbursement program (U Choose) for various needs including student loan repayment, childcare, and pet insurance.