Supermicro - San Jose, CA
posted 5 months ago
Supermicro is seeking a highly skilled Senior Application Engineer with extensive knowledge in computer and server architecture. This role is pivotal in providing technical support to our enterprise customers and promoting our internal networking products to optimize customer networking solutions. The ideal candidate will possess a robust technical background in networking server products and exceptional communication skills, enabling them to interface professionally with all levels of management. In this position, you will work directly with customers to deliver comprehensive network solutions and resolve technical issues through various communication channels, including phone, email, and on-site visits. Collaboration with internal teams, including Research and Development (R&D), hardware, software, and production, is essential to effectively address technical challenges. You will be responsible for identifying technical issues and resolving both hardware and software problems, ensuring customer satisfaction by providing effective service and support. Additionally, you will continually develop your knowledge base of current and new products to stay ahead in the rapidly evolving technology landscape.