Sr Application Engineer

$112,000 - $120,000/Yr

Universal Studios Hollywood - Central LA, CA

Full-time - Mid Level

Central LA, CA

Amusement, Gambling, and Recreation Industries

About the position

The Sr. Application Engineer at Universal Studios Hollywood is responsible for building and supporting software systems that ensure the stability and efficiency of payment systems. This role involves collaborating with various teams to define strategies, maintain software applications, and provide technical support to meet business requirements. The engineer will also engage in troubleshooting, system uptime management, and contribute to the development of new technologies within the organization.

Responsibilities

• Work with other technical staff to lend expertise toward driving solutions
• Lead the development and execution of testing to ensure the solution meets business needs and can handle production load
• Assist in defining, developing, and documenting software's business requirements, objectives, deliverables, and specifications on a project-by-project basis
• Liaise with other technical staff to assist in resolving problems with software products or company software systems
• Provide day-to-day application support on software systems at the Orlando Parks Technology locations, including after hours on-call support
• Collaborate and assist other Parks Technology locations as needed
• Write, translate, and code software programs and applications according to specifications
• Collaborate with business analysts, programmer analysts, and architects in developing new software programs and applications
• Partner with Point of Sale and ecommerce application owners to deliver solutions to Park Operations Team and Finance business partners
• Provide daily/weekly status reports and communicate open issues to team and manager
• Understand and actively participate in Environmental, Health & Safety responsibilities
• Perform other duties as assigned

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent work experience
• 3+ years of experience in IT support for finance/payment applications such as ACI Postillion or ACI Secure Ecommerce solutions
• Extensive experience in SQL database and reporting using SQL Server Reporting Services
• Hands-on experience developing unit test cases and plans
• Strong written, oral, and interpersonal communication skills
• Ability to read, write, and understand technical documentation
• Experience with various Windows platforms (Windows 7/10, Server 2016 and up)
• Knowledge of data privacy practices and laws
• On-call availability on a rotational basis

Nice-to-haves

• Japanese fluency
• Technical and functional understanding of Point-of-Sale systems and eCommerce sites
• Experience developing in .NET or Node JS
• Proven analytical and problem-solving abilities
• Strong organizational and time management skills
• Ability to manage a high volume of details with excellent accuracy
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong track record meeting targets and objectives
• Ability to communicate effectively with non-technical staff and interdisciplinary teams
• Flexible and adaptable in learning new technologies

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance