Highmark Health - Providence, RI

posted 3 months ago

Full-time - Senior
Providence, RI
Insurance Carriers and Related Activities

About the position

We are seeking a highly skilled and experienced Senior Architect to join our team and lead the design, development, and implementation of innovative solutions leveraging Salesforce Data Cloud, with a specific focus on its use of a Customer Data Platform with Salesforce Marketing Cloud. You will be responsible for architecting and delivering complex data solutions that meet the evolving needs of our business, enabling seamless data flow and enhanced marketing capabilities. This role requires a deep understanding of data warehousing, data integration, data governance, and the Salesforce ecosystem, particularly the interplay between Data Cloud and Marketing Cloud. In this position, you will take a lead role in providing strategic consultation to business customers in defining or designing more complex business processes, functions, and organizational structures. You will facilitate the development of enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques. Your participation in enterprise strategy development will include environmental analysis, opportunity identification, value cases, and business innovation portfolio development. You will also specify and design large or complex systems, solutions, networks, infrastructure elements, or processes. This includes selecting appropriate design standards, methods, and tools, and ensuring their effective application. You will review system designs to ensure the selection of appropriate technology, efficient resource use, and integration of multiple systems and technologies. Additionally, you will establish policies for selecting complex architecture components and evaluate major design options. Your role will involve using appropriate tools to contribute to the development of complex architectures, producing detailed component requirements, specifications, and translating these into detailed solutions for implementation. You will provide advice on technical aspects of system development and integration, ensuring that relevant technical and business strategies, policies, standards, and practices are applied correctly. Furthermore, you will lead significant improvement programs, ensuring the quality and appropriateness of the work performed and the realization of measurable business benefits. Effective communication with all levels of the organization is essential, as you will manage expectations of customers, partners, and management. You will participate in customer walkthroughs, design and technical walkthroughs, and problem resolution. Maintaining an in-depth knowledge of specific technical aspects in your area of expertise will be crucial, as you provide expert advice and mentorship to peers, developers, management, and business users.

Responsibilities

  • Lead the design, development, and implementation of solutions leveraging Salesforce Data Cloud and Marketing Cloud.
  • Provide strategic consultation to business customers in defining complex business processes and organizational structures.
  • Facilitate the development of enterprise business solutions combining business process knowledge and technological options.
  • Specify and design large or complex systems, solutions, networks, and infrastructure elements.
  • Select appropriate design standards, methods, and tools, ensuring effective application.
  • Review system designs to ensure appropriate technology selection and resource efficiency.
  • Establish policies for selecting complex architecture components and evaluate major design options.
  • Use tools to contribute to the development of complex architectures and produce detailed component requirements.
  • Provide technical advice on system development and integration, ensuring adherence to strategies and standards.
  • Identify and lead significant improvement programs, ensuring quality and measurable business benefits.
  • Communicate effectively with all levels of the organization and manage customer expectations.
  • Participate in customer and technical walkthroughs, problem resolution, and decision-making processes.
  • Maintain in-depth knowledge of technical aspects in the area of expertise and provide expert advice.
  • Mentor and guide junior team members in technical growth and development.

Requirements

  • Bachelor's Degree in Information Technology, Computer Science, or closely related discipline.
  • 5 years of experience in an IT discipline.
  • 5 years of experience in a Business discipline.
  • Deep understanding of Salesforce Data Cloud architecture and its integration with Marketing Cloud.
  • Proficiency in data warehousing concepts, including data modeling, ETL processes, and data governance.
  • Experience with data integration tools and technologies, such as Informatica or MuleSoft.
  • Familiarity with cloud computing platforms, such as AWS, Azure, or GCP.

Nice-to-haves

  • Master's Degree in a related field.
  • Salesforce certifications related to Data Cloud or Marketing Cloud.
  • Experience with data visualization tools, such as Tableau or Power BI.
  • Experience with Agile methodologies and DevOps practices.
  • Technical leadership experience in Salesforce Data Cloud solutions.
  • Experience in developing comprehensive technical specifications for data models and integration strategies.
  • Experience in implementing data governance policies and procedures.
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