Sr. Associate, Product Management - Commercial Communications & Contacts

Capital One - Richmond, VA

Full-time - Entry Level

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Sr. Associate, Product Management role at Capital One focuses on driving innovative customer experiences through technology in the Commercial Communications & Contacts team. The position emphasizes collaboration with cross-functional teams to develop and manage product features that meet business needs and enhance customer interactions. The role is designed for individuals who are passionate about product management and eager to learn and grow in a dynamic environment.

Responsibilities

• Conduct research and discovery with clients and associates to inform the Commercial Bank's messaging and notifications strategy.
• Collaborate with Design, Architecture, and Engineering teams to articulate user experience and business outcomes.
• Build a business case to prioritize key facets of the client communication strategy.
• Partner with the Design team to develop user flows, wireframes, and designs for usability testing.
• Evaluate qualitative and quantitative inputs to inform future product capabilities and iterations.

Requirements

• Bachelor's degree or military experience.
• At least 1 year of product management experience or experience in product design, agile delivery, business analysis, data science, or software engineering.

Nice-to-haves

• Bachelor's degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer-facing digital products.
• 1+ years of experience working on core product platforms powering digital experiences.
• 1+ years working with cross-functional teams as a product owner in an agile development process.

Benefits

• Comprehensive health insurance coverage.
• Financial benefits supporting total well-being.
• Inclusive set of benefits based on employment status and management level.