Sr. Associate, Product Management - Fraud Servicing and Product Strategy

$114,700 - $130,900/Yr

Capital One - McLean, VA

Full-time - Entry Level

McLean, VA

Credit Intermediation and Related Activities

About the position

The Sr. Associate, Product Management - Fraud Servicing and Product Strategy role at Capital One focuses on driving innovative and sustainable customer experiences through technology in the realm of fraud servicing. The position involves collaborating with cross-functional teams to develop and manage product features that enhance customer interactions and resolve issues related to fraud and disputes. The role emphasizes a human-centered approach, business focus, and technology-driven solutions, aiming to transform the way customers manage their finances and interact with Capital One's services.

Responsibilities

• Collaborate with tech teams to build comprehensive acceptance criteria and identify research needs for future feature design.
• Break down business epics into features and user stories, driving the team towards Minimal Viable Product (MVP) for valid feature tests.
• Use hypothesis-driven assessment of data to ensure product features meet real business needs.
• Own and prioritize feature development roadmaps, managing risk through necessary processes and procedures.
• Conduct research and develop features utilizing new and evolving technology in an agile environment.
• Collaborate with designers, technologists, data scientists, and subject-matter experts to create cutting-edge solutions.
• Articulate a succinct product roadmap to deliver business value and share with stakeholders.

Requirements

• Bachelor's degree or military experience.
• At least 1 year of product management experience or experience in product design, agile delivery, business analysis, data science, or software engineering.

Nice-to-haves

• Bachelor's degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer-facing digital products.
• 1+ years of experience working on core product platforms powering digital experiences.
• 1+ years working with cross-functional teams as a product owner in an agile development process.

Benefits

• Comprehensive health insurance coverage.
• Financial benefits including performance-based incentives and bonuses.
• Support for total well-being through various financial and health benefits.