JPMorgan Chase - Wilmington, DE
posted 2 months ago
Full-time - Mid Level
Wilmington, DE
Credit Intermediation and Related Activities
About the position
As a Sr. Product Associate on the Chase Small Business Card team, you will play a crucial role in supporting the card product and enhancing the end-to-end customer experience for small business customers. This position involves collaboration with various partners across Finance, Risk, and Technology to achieve successful outcomes and drive product improvements.
Responsibilities
- Lead and assist cross-functional teams in documenting high-level objectives, business value, scope, and critical success factors.
- Document changes that meet business objectives based on customer needs and business requirements.
- Collaborate with stakeholders to recommend process and technology improvements and identify efficiency opportunities.
- Ensure adherence to controls, applicable audit standards, and manage exceptions.
- Make informed decisions, understanding the boundaries for decision-making and knowing when to escalate.
- Resolve issues through mediation, negotiation, or escalation.
- Build and leverage relationships within the organization to remove project obstacles and enhance organizational agility.
Requirements
- 3+ years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development lifecycle.
- Experience in product lifecycle activities including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Strong facilitation and presentation skills, with the ability to communicate effectively to varied audiences.
- Strong organizational skills and the ability to collaborate effectively.
- High degree of intellectual curiosity and capacity to connect the dots, synthesize complex information gathered from disparate sources, helping drive results under deadline.
- Demonstrates respect for a diversity of opinions and styles.
Nice-to-haves
- Experience in Card, Retail Banking, and/or Digital strategy/product management is preferred.
- Experience working in large, matrix organizations to support delivering exceptional customer benefits and experiences.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
