Extreme Networks - Raleigh, NC
posted 4 months ago
Extreme Networks, Inc. is setting a new standard for superior customer experience by delivering network-powered innovation and market-leading service and support. As a Technical Support Engineer (TSE) Level 1, you will be a key member of the Extreme Networks service organization, primarily responsible for providing excellent technical support and customer service skills to delight our customers. The TSE serves as the first point of contact for customers, with a mission to assist and guide their experience effectively. The ideal candidates will possess NOC and/or TAC experience, outstanding customer skills, and a strong desire to learn and develop technically. A strong working knowledge of networking technologies is a plus. In this role, you will provide technical support for all Extreme products, handle service requests from both external and internal customers via phone, email, and web, and manage these requests through research, problem-solving, replication, and escalation. You will also be responsible for updating information repositories and the knowledge base, assisting customers with basic network configuration and product information, and driving for continuous learning, results orientation, and teamwork. This position may require some travel (approximately 5%) and occasional weekend work. The TSE role is crucial in ensuring that customers receive the highest level of service and support, contributing to the overall success of Extreme Networks as a global leader in networking solutions. You will be part of a dynamic team that values diversity and inclusion, fostering an environment where every employee can thrive. Join us and become part of something big!