W.W. Grainger - Chicago, IL
posted 3 months ago
As a Senior Business Analyst in Product Information at Grainger, you will play a pivotal role in managing the continuous improvement of our end-to-end proactive category maintenance process. This process is crucial in determining the products we sell, how we organize these products to showcase their value, and the information necessary to assist customers in making informed choices. You will engage with various aspects of this revenue-driving business process, overseeing our main information flows and handoffs. Your collaboration will span across Product Information teams, Merchandising, Supplier Management, Publishing, Supply Chain, Pricing, and Compliance teams, focusing on discovery and change management activities. Your efforts will aim to achieve operational efficiency and speed-to-market while establishing relevant analytics that guide the desired process outcomes. Your work will impact processes involving over 100 team members and will involve reviewing products with sales valued at over $1 billion annually. Utilizing process development and continuous improvement best practices and methodologies, you will ensure that our process changes are informed by a clear understanding of our operations, with a focus on improving outcomes. You will report directly to the Manager of the Product Information Business Process, and your responsibilities will include developing action plans for process improvements, creating communications for partners to explain the current state and continuous improvement activities, and supporting the Category Review and work management metrics that connect our work to desired outcomes. Additionally, you will identify opportunities to reduce Product Information errors through root cause discovery and lean-style "poka yoke" process builds, document processes, project plans, and process improvements consistently, and help ensure the high quality of product information deliverables to the business.