Sr. Business Analyst (Starlink)

$110,000 - $145,000/Yr

SpaceX - Hawthorne, CA

Full-time - Mid Level

Hawthorne, CA

Transportation Equipment Manufacturing

About the position

The Sr. Business Analyst for Starlink will play a crucial role in analyzing data related to Starlink's enterprise customers, translating insights into actionable recommendations and tools to enhance customer experience and streamline internal operations. This position requires a self-starter with a passion for building analytics from scratch and collaborating across functions to simplify systems.

Responsibilities

• Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
• Define and develop department-level metrics and associated dashboards that quantify the health of our customer accounts and influence change
• Integrate with all levels of the business to understand current workflows and identify systematic gaps
• Develop automation that accelerates revenue, mitigates business risk or creates efficiencies within Starlink Business Operations and across teams
• Own data integrity, tool maintenance, and reporting quality
• Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in troubleshooting
• Improve data capture for future Account Management use cases, identifying front-end requirements and collaborating with software development teams on table structure
• Support new market launch, continuous improvement, and cross-functional strategic initiatives

Requirements

• Bachelor's degree
• 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
• 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• 1+ years of experience leading projects

Nice-to-haves

• Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
• Advanced SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
• 3+ years of professional experience in at least one analytics language (e.g. Python, R)
• Advanced understanding of database structures, query optimizations, ETL development
• Experience automating analytics tasks (i.e. intermediate coding skills (VBA, Python, C#, etc.)
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
• Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

Benefits

• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Various discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• 5 days of sick leave per year
• Long-term incentives in the form of company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan