Sr. Business Analyst
Sumitomo Mitsui Banking - Jersey City, NJ
posted 16 days ago
About the position
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $137,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Responsibilities
- Oversee support teams responding to day-to-day technical issues and manage the incident response to service outages.
- Analyze impact of reported service issues and quickly develop remediation plans.
- Resolve or assist in the resolution of conflicts within and between projects or functional areas and implement changes where appropriate.
- Create and manage reporting tools, log collection and maintenance scripts to ensure seamless operation of application, proactive issue identification and data extraction.
- Submit Change Requests (CRs) and Single Approver Changes (SACs) in ServiceNow platform as per the SMBC/JRIA Change Management Process.
- Work with Developers, QA testers, Production Support, Infrastructure Operations, Information Security teams and project managers to support application deployments, test planning and execution in Development/QA/Release(UAT) as per criteria and testing standards.
- Review, manage and address Incident/Problem tickets and IT Service Requests opened in ServiceNow.
Requirements
- 5+ years of experience in banking and technology areas including functional knowledge of commercial banking systems (i.e., DDAs, Cash Management, Nostro/Vostro treasury settlement process, SWIFT statements), check clearing and related accounting entries.
- Strong skills and understanding in corporate deposit systems and functionalities.
- Previous experience with FIS Profile DDA (Deposit) application preferred.
- Strong work ethic with focus on meeting deadlines, objectives, and ability to learn new products and systems in a timely manner.
- Strong verbal, written and interpersonal communication skills.
- Strong analytical, strategic thinking and problem solving skills.
- Strong skills working with MS Excel, MS Project, MS Word, MS Power Point, MS Visio, MS Teams & SharePoint, Atlassian JIRA & Confluence.
- Bachelor's degree. Finance, Computer Science or Information Systems preferred.
- Previous experience with Agile methodology preferred.
